I went on a long tirade a while back about my awful experience with getting super-cheap web hosting on eBay, leading me to eventually breaking that addiction and finally ponying up to good, monthly web hosting.
One of the hosts I ranted against was OnSaleHost, mainly because the website I was working on stopped working and then they charged me for another year after I'd completely forgotten about them. I emailed them for a month asking for my money back or for more hosting (I really just wanted the money again), but had not heard from them at all, prompting the blog rant.
Well, a few days ago they DID get back to me, saying they'd read the blog post, and apologizing, explaining the web servers they'd lost all those months ago. They offered me a refund AND continued web hosting for the trouble. I took them up on the former, turned down the latter.
They also apologized that their website's email contact form was inoperable, leading much to the communication problem we'd had before.
Overall, better late than never. I still stand by my original assessment of super-cheap web hosting (you get what you pay for, bad tech support, don't entrust your important data and email with them), but I applaud OnSaleHost and Paul Ha for being proactive in righting their wrongs. They're much better than others I know out there.